Refund policy

We stand behind the quality of our products and want you to feel confident when you order from ROE Labs. Our return and refund policies vary depending on the type of product purchased.

Supplement Satisfaction Guarantee | First-Time Orders Only

We put our heart into creating high-quality supplements designed to support your brain and body.

If you're trying ROE Labs supplements for the first time and aren't fully satisfied, we've got you covered with a 30-day money-back guarantee.

We encourage you to give our supplements a fair shot. If you've tried them consistently and feel they're not for you, email info@roelabs.com within 30 days of delivery to start the return process.

A few things to note:

  • This guarantee applies only to first-time supplement purchases.

  • Subscription renewals, repeat orders, and subsequent supplement purchases do not qualify for the satisfaction guarantee.

  • Apparel and merchandise are excluded from this guarantee.

Returns on Unopened Supplements

Unopened, unused supplements may be returned within 30 days of delivery.

Contact info@roelabs.com with your order number to initiate a return. Return shipping is the customer's responsibility unless the return is due to our error.

Apparel Returns & Exchanges

All ROE Labs apparel is printed on demand and made specifically for your order.

Because of this, all apparel sales are final. We do not accept returns or exchanges for incorrect sizing, color selection, or changes of mind.

Please review the product's size chart carefully before purchasing.

If your apparel arrives damaged, defective, or incorrectly printed, contact info@roelabs.com within 30 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund at no additional cost.

Damaged or Defective Supplements

If your supplement order arrives damaged, defective, or incorrect, contact info@roelabs.com within 7 days of delivery and we'll arrange a replacement at no additional cost.

Refund Timeline

Approved refunds will be initiated to the original payment method within 1–2 business days after approval and receipt of any required return.

Refunds typically take an additional 5–7 business days to appear, depending on your financial institution.

Original shipping costs are non-refundable unless the return is due to our error.

Order & Subscription Cancellations

Orders begin processing shortly after being placed, and cancellations cannot be guaranteed. If you need to cancel an order, contact info@roelabs.com as soon as possible. We will attempt to accommodate requests before production or fulfillment begins.

Subscriptions can be managed through your online account portal, including pausing, skipping, or canceling future shipments. Changes must be made before the next order is processed.

If you need assistance managing or canceling a subscription, contact info@roelabs.com.

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.