Refund policy

We stand behind the quality of our products and want you to feel confident when you order from ROE Labs.

Satisfaction Guarantee – First-Time Orders Only
We put our heart into creating high-quality products designed to help you perform at your best and recover faster. If you’re trying ROE Labs for the first time and aren’t fully satisfied, we’ve got you covered with a 30-day money-back guarantee.

We encourage you to give our products a fair shot. Most customers notice the full benefits after 2–3 weeks of consistent use. If you’ve given it a fair try and still feel it’s not for you, email info@roelabs.com to start the return process.

A few things to note:

• This guarantee applies to first-time orders only.
• Subscription renewals, repeat orders, and subsequent purchases do not qualify for a refund.
• Refunds will be processed within 1–2 business days after we receive your return.

Returns on Unopened Products

• Unopened, unused products may be returned within 30 days of delivery.
• Contact info@roelabs.com with your order number to initiate a return.
• Return shipping is the customer’s responsibility unless the return is due to our error.

Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery and we’ll replace the item at no cost to you.

Refund Timeline
Approved refunds will be issued to your original payment method within 5–7 business days of receipt. Shipping costs are non-refundable unless the return is due to our error.

Order & Subscription Cancellations
We do not cancel orders once they have been placed. Similarly, we do not cancel subscriptions on behalf of customers. We provide an always-available account portal where you can manage your subscriptions at any time, including pausing, skipping, or canceling future shipments, with just a few easy steps.